The RAC Coordinator tracks the location and repair status of the customer s repairable assets through close cooperation with key customer personnel and those of PSI. Other responsibilities will vary depending on location. Other duties may be required.

+ Cultivates a friendly & professionally cooperative relationship with key customer staff
+ Represents PSI and its interests in a professional and respectful manner
+ Searches for, identifies, and presents cost-saving opportunities to customers for consideration
+ Provides accurate measurements of current cost savings to customers & district manager
+ Initiates and follows the sequence of steps required for the repair of customer assets
+ Maintains accurate, detailed records regarding the status of customer s repairable assets
+ Participates in relevant meetings with customer management when feedback regarding the RAC process is expected and/or needed
+ Works cooperatively with PSI sales personnel to ensure excellent customer service
+ Adheres to all procedures in accordance with established Quality Management Systems
+ Contacts key support staff via telephone, fax, or email, to clarify information and confirm shipping dates, and current status of repairable assets
+ Proposes potential enhancements to relevant systems as they are realized and when appropriate
+ Answers questions about services that include but are not limited to the price, shipment, handling, location, quantity, or quality of service with regard to repairable assets
+ Meets with customers to discuss services provided
+ Generates monthly cost-savings reports to the customer and PSI supervisors
+ Generates weekly reports to PSI supervisors outlining status of current issues
+ Provides verification of hours worked to supervisor via email at the beginning & end of work day

+ High school diploma
+ MS Office Skilled User
+ Very Good Oral and Written Communication
+ Must be able to lift 35 lbs
+ Previous experience in customer service, purchasing, clerical, warehousing, and/or manufacturing preferred
+ Experience working with a database
# of Openings: 1
External Company Name: Phillips Service Industries inc.

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